Prudence Analytics and Software Solutions Pvt. Ltd. — an enterprise SaaS company building the world's most unified AI-powered customer experience platform. Bootstrapped. Profitable. Purpose-driven.
Our Flagship Product
Konnect Insights — AI-Powered CX Platform ↗We kept seeing the same problem — brands were stitching together 4 or 5 disconnected tools just to manage their customer experience. Social listening in one place. Ticketing in another. CRM somewhere else. No single platform unified it all. And no one was building one.
In 2015, we founded Prudence Analytics and Software Solutions Pvt. Ltd. with a clear mission: build a unified, AI-powered CX platform that enterprises could actually rely on. We started with interns, self-funded every step, and refused external capital.
By 2016, Konnect Insights had taken shape — grown through agency partnerships into an enterprise-grade platform trusted across India, GCC, Southeast Asia, and beyond. No VC. No shortcuts. Just relentless execution.
"To make omni-channel and AI simpler and more delightful — to help brands make their customers happier."
— Sameer Narkar, Founder & CEO, Konnect Insights
Built for enterprise. Designed for simplicity. Every product solves a real operational problem.
The AI-powered omni-channel CX platform trusted by 500+ enterprise brands. Unifies social listening, ticketing, CRM, analytics, and AI — in a single platform. The only alternative to 4 different tools.
Explore Konnect Insights ↗Platform Capabilities
Full-stack Field Service Automation — built for enterprise teams managing complex field operations, work orders, and service delivery at scale.
An AI-powered CRM that eliminates manual data entry. Built for sales teams who want a system that updates itself, not one they have to feed.
Intelligent chatbot automation integrated natively within the Konnect Insights platform — for deflection, resolution, and seamless agent handoff.
A small team that punches well above its weight. Every person here has been part of the journey from the beginning.
It's how we work. Every day. With every client. With each other.
Every decision we make starts with the customer in mind. We train ourselves to see problems through their eyes — because great CX begins with genuine understanding, not just process.
We don't just sell software. We invest in outcomes. When our customers grow, reduce churn, and delight their own customers — that's when we know we've done our job right.
We hold ourselves to the highest bar — in code, in communication, in customer delivery. We ship things we're proud of. We revisit what isn't working. We never coast.
We're grateful for every customer who trusts us, every partner who extends our reach, every team member who shows up. Gratitude keeps us grounded and drives us to earn that trust every day.
Non-negotiable. Honest with clients, honest with each other. Trust is our currency — and we protect it fiercely.
You own your work, your deadlines, your outcomes. No blame culture. Just results.
Curious by default. Stay sharp, seek feedback, and grow with the company. Stagnation is not an option here.
Determination. Dedication. Discipline. These aren't posters on a wall — they're how we show up every single day.
No VC pressure. No vanity metrics. Just a team that ships, grows, and wins together — across Mumbai, GCC, SEA, and beyond.